† ZK SAS 19 Years Delivering Solutions

Terms and Conditions

Welcome to ZK SAS VIRTUAL , where you will find Great Solutions in service and technology, for your home or company.

To make your purchase or service request a unique and memorable experience, we invite you to please read and understand the following rules that govern the use of this page. Any concern we will be ready to resolve and resolve.

We reserve the right to update or change the Terms and Conditions at any time without prior notice, that is why you should read this section each time you use this site, ZK will keep the policies and conditions in force at the time on file. of each purchase.

Below, we describe the general terms and conditions and privacy policy, applicable to the entry and use of the services offered by ZK (sale of technological equipment and provision of information technology services), through its website www.zk .com. Any person who wishes to enter and/or subscribe and/or use the Site or the Services may do so subject to the General Terms and Conditions and the Privacy Policy, together with all other policies and principles that govern ZK and that are incorporated herein directly or by reference or that are explained and/or detailed in other sections of the Site. Therefore, all visits and all contracts and transactions carried out on this Site, as well as their legal effects, will be governed by these rules and subject to the legislation applicable in the Republic of Colombia. The user must read, understand and accept all the conditions established in the General Terms and Conditions and the ZK Privacy Policy, as well as in the other documents incorporated therein by reference, prior to registering as a ZK user and/or or to the acquisition of products and/or delivery of any data for any purpose. If the user uses the ZK Site, this will imply full acceptance of the conditions established in the General Terms and Conditions and the ZK Policies. By said use of the site and/or its services, the user will be obliged to expressly comply with them, and may not claim ignorance of such General Terms and Conditions and the Privacy Policy. Terms of the contract. By using the ZK website, you “The User” agree to be bound by the following terms and conditions


The Services are only available to persons who have legal capacity to contract. People who do not have that capacity and minors will not be able to use the services. The acts that they carry out on this site will be the responsibility of their parents, guardians, guardians or curators, and therefore will be considered carried out by them in the exercise of the legal representation that they have. Whoever registers a user as a company must have the capacity to contract on behalf of such entity and bind it under the terms of this Agreement.


1. REGISTRATION AND USE OF THE SITE It is mandatory to complete the registration form in all its fields with valid data to become an authorized ZK User, access promotions, and to purchase products and/or services offered on this site. For registration, please note the following:

• The ZK user must complete the registration form with their personal information in an exact, precise and true manner ("Personal Data").

• If any of the data changes after registration, the user assumes the commitment to update the Personal Data.

• ZK may use various means to identify its Users, but ZK is not responsible for the accuracy of the Personal Data provided by its Users.

• The user guarantees and is responsible, in any case, for the accuracy, veracity, validity and authenticity of the Personal Data entered.

• If ZK verifies or suspects fraudulent and/or malicious use and/or contrary to these Terms and Conditions and/or contrary to good faith, ZK will have the unappealable right to terminate the transactions and, in case of being harmed, to pursue prosecute offenders.

• ZK reserves the right to request any proof and/or additional data in order to corroborate the Personal Data, as well as to temporarily or permanently suspend those users whose data could not be confirmed.

• In cases of disqualification due to suspicion of an illegal object, ZK may cancel the purchase made, without generating any right to compensation, payment and/or compensation. If any payment has been generated, a refund will be generated.

• The user will be responsible for all operations carried out under his/her registration.

• The discounts granted by ZK can only be made effective by the registered user under whom the service was requested or the purchase was made.

2. MODIFICATIONS OF THE GENERAL TERMS AND CONDITIONS ZK may modify the General Terms and Conditions at any time, making the modified terms public on the Site. Therefore, it is necessary to verify the terms and conditions of each purchase and/or request for services.

3. MEANS OF PAYMENT AND PURCHASE THROUGH CREDITS , The products and services offered on the Site must be paid through authorized means (debit card, credit card, PSE) in advance; unless a different form is indicated for particular cases or offers of certain goods or services.

The use of credit cards will be subject to the provisions of these Terms and Conditions and, in relation to their issuer.

ZK may indicate certain purchase conditions depending on the payment method used by the user.

4. VALIDITY OF OFFERS, PRICES AND PROMOTIONS The validity period of the offer is that which coincides with the validity date indicated in the promotion or by virtue of the exhaustion of the quantities of products available for that promotion duly informed to the user , or as long as the offer remains available, the shorter of these terms. Whenever a promotion does not indicate an end date, it will be understood that the activity will continue until the corresponding inventories are depleted. Additionally, it is possible that a number of products may be incorrectly priced. If there is a typographical error in any of the product prices, if the correct price of the item is higher than what appears on the page, at our discretion, ZK will contact you before the product is shipped, and/or we will cancel the order and we will notify you of the cancellation.


5. DISPATCH AND DELIVERY OF PRODUCTS: Products purchased through the Site will be subject to the shipping and delivery conditions chosen by the user and available on the Site. The user understands and accepts that ZK makes its deliveries through a duly authorized courier company, so delivery times and prices given by ZK are approximate and said activity (shipping of the purchased products) is governed by the terms and conditions. of the third. The shipping location information is the exclusive responsibility of the user . ZK will communicate the data to the user so that they can track the status of the shipment online.

Warning: ZK cannot guarantee the shipping to some regions of the country of products considered oversized or excessively heavy by mail companies. When this happens, we reserve the right to revoke orders that are under these conditions, in which case the order will be reversed and the price value will be refunded to the customer in the shortest possible time.

6. RETURN AND EXCHANGES DUE TO RIGHT OF WITHDRAWAL . ZK, in compliance with current regulations, offers its users the possibility of retracting the purchase during the first 5 business days after delivery of the product. The aforementioned retractions must be requested by the user service means. In order to exercise the right of withdrawal, the consumer must comply with some general conditions. When a product has specific conditions to be able to exercise the right of withdrawal, this will be specified in the characteristics of the product.

The user has the right of withdrawal if:

– The product is not damaged or damaged due to customer actions.

– The product has labels, sales invoice, accessories and original packaging (It has not been unpacked and includes manuals, user guides, warranty certificates, etc.).

– The product shows no signs of use, dirt or wear.

– The product has not been delivered more than FIVE (5) business days.

– The money refund will be processed immediately after verification of the requirements (product in the same delivery conditions) and will be returned within a maximum of 30 calendar days. If the product was paid by credit card and the refund method chosen by the consumer is reversal to their credit card, the money will be refunded to the card used within 30 calendar days after ZK accepts the retraction. These reversal times depend directly on the consumer's banking entity. The bank reversal only applies to refunds on the entire order. Only by fulfilling these conditions will the customer receive all of the money for their purchase.

Transportation costs and other costs involved in returning the goods will be covered by the buyer.

If the requirements for withdrawal are not met, the user will be informed and the product will be returned.

7. PRODUCT WARRANTY: In the event that a product purchased through ZK presents operating problems or damages after receipt, the customer may contact ZK and within the following 48 hours will provide the supplier's information so that the supplier can contact ZK. provide adequate support to your warranty request.

All warranty requests must meet the following conditions:

• The product warranty must be current

• The product must have the invoice and warranty documents.

• Product damage must be due to a manufacturing defect, technical failure or irregularity.

• No warranty will apply if the product shows signs of misuse.

• The supplier has the right to replace, repair or refund money for the product.

• In the event that the good must be replaced with another of the same or with the same characteristics, the supplier will proceed to replace it within the following ten (25) business days, after receipt of the product by the supplier.

• The repair will be carried out within thirty (30) business days, counted from the day following delivery of the good to the supplier for repair.

The warranty is granted directly by the manufacturer or service provider. Our technical team will provide continuous support, without it being understood that ZK has responsibility for it.

As a general rule, the repair will be completely free, as will its transportation, if necessary, and the timely supply of spare parts. If the item cannot be repaired, it will be replaced or the money returned.

If the failure is repeated and taking into account the nature of the good and the characteristics of the defect, at the consumer's choice, a new repair will be carried out, a total or partial refund of the price paid or a partial or total exchange of the good for another of the same species, similar characteristics or technical specifications, which in no case may be inferior to those of the product that gave rise to the guarantee.

In the event that a refund must be made, it will be done as follows:

Starting from the day following the acceptance of the guarantee by the supplier and its subsequent communication, ZK has up to 25 days to make the refund.

WARRANTY DISCLAIMER . The producer or ZK will be exonerated from the responsibility derived from the guarantee, when it proves that the defect comes from:

1. Force majeure or fortuitous event;

2. The act of a third party;

3. The improper use of the good by the consumer, and

4. That the consumer did not follow the installation, use or maintenance instructions indicated in the product manual and in the warranty.

8. REFUNDS The processing time for a refund varies depending on the payment method chosen and the type of refund request. For a cancellation, the refund time begins to count once the product has been received by ZK or the supplier. In the case of a withdrawal or guarantee, the time depends on the acceptance of your request by ZK or the supplier. After the refund is approved, the customer can choose between these methods:

Bonus: This bonus is valid for one year, is not cumulative and must be used in a single purchase. The refund duration is 5 business days.

Bank deposit: To receive the money in the bank account, the account holder must be the same as the one who made the purchase at ZK. The refund duration is 15 business days.

Reversal to credit card: Refunds made by this method cannot be partial, only the entire order will be accepted for refund.

The duration of the refund is a maximum of 25 business days. For all types of refunds, the holder's information must be correct, otherwise processing times will be prolonged.

The necessary data are: ID: Client Name: Bank Account Type of Account: Bank Entity: Product: Value:



INFORMATION TECHNOLOGY SERVICES: Information technology services (IT, or better known as IT for its acronym in English: information technology) will be the set of activities that seek to respond to the needs that arise; USERS in relation to the conditions of computer assets (understood as computers, computer networks, servers or other telecommunications equipment) for the purpose of storing, retrieving, transmitting, processing and manipulating data. including computer hardware and software, electronics, semiconductors, internet, telecommunications equipment, e-commerce and computer services.

PREVENTIVE MAINTENANCE: Preventive maintenance consists of the periodic review of certain aspects of both hardware and software on a computer. These influence reliable system performance, the integrity of stored data, and correct information exchange at the highest possible speed within the optimal system configuration.

PHYSICAL CLEANING: It consists of cleaning all kinds of dust, dirt, mold, rust, speck, found internally and on the outside of the equipment.

SOFTWARE MAINTENANCE (Optimization): Preventive software maintenance is the process by which the software that has been installed is improved and optimized. This maintenance is carried out to prevent possible problems that may arise as the software is used. computer, in which the following steps are carried out: a) freeing up disk space, b) running antivirus, c) installing corresponding patches, updates, etc.

LUBRICATION OF MECHANICAL PARTS: Cleaning of dirt, dust, rust, of those parts in constant friction, such as: print heads, fans and carrying out their corresponding lubrication.

TECHNICAL SUPPORT: Also called technical assistance, it is a range of services through which assistance is provided to users when they have a problem when using a product or service, whether it is the hardware or software of a computer, an Internet server, peripherals. , electronic items, machinery, or any other equipment or device


Technical support can be provided by different means, including email, chat, application software, telephone, in-person (onsite), and remote or remote, where a technician connects to the computer using a secure remote connection application.

11. To provide information technology services, it is necessary to take into account the following recommendations:

a) Attend the ZK SAS official at the established and/or agreed upon schedule.

b) Provide ZK SAS , in a timely manner, with access to the information that is necessary for the proper execution of the object of the contract.

c) Allow ZK SAS technical staff access to computer equipment and/or components.

d) Have an optimal place to perform the service.

e) Have the corresponding licensing for each application used on your devices and/or equipment.

f) Have security software (antivirus) to minimize incidents that affect information security.

g) Provide true information.

h) Have a BACKUP COPY of the information on the computer equipment, before any intervention by the ZK SAS technical staff.

i) Have a person to accompany ZK SAS officials during the provision of the service.

j) Inform in advance (minimum 24 hours) of the impossibility of attending scheduled visits to generate a new appointment.

k) Have broadband Internet of at least 15 MB for remote support.

l) Read and abide by the information recorded in the TECHNICAL REPORTS, for which you must sign the TICKETs generated, the above in order to provide the corresponding guarantee.

m) When technical support is required and the remote modality (virtual/or distance) is chosen, have a person who collaborates from the facilities and on the CONTRACTOR's equipment, following the instructions of ZK officials.

n) Clearly report the failures presented through the chosen medium, so that ZK SAS can determine the priority level of the event and the most effective means of response.

o) ZK SAS technicians will not be able to perform tasks other than those previously contracted and paid for through the platform.

12. When the ZK SAS technical staff demonstrates the need to change a part or spare part, it will be communicated to the user for corresponding authorization and subsequent scheduling of a new visit for installation and/or configuration.

13. In the event that the services of ZK SAS are contracted, for the installation of parts purchased from another supplier, ZK SAS will not have responsibility for the warranty of the element to be installed, for which reason it will be recorded.

14. It is reiterated that ZK SAS will not be responsible for the loss of information found on the equipment that will be maintained. Unless the contracted services include safeguarding said information. Any service will be executed with prior authorization and/or consent of the USER.

15. SERVICES WARRANTY, if within thirty (30) days after the provision of maintenance or support service, the equipment and/or device presents any anomaly; THE USER must indicate this through the service mechanisms. After evaluating the problem, it will be determined if the causes of the service provision correspond to the guarantee of the service provided. If so, a new service will be scheduled at no cost.

ZK SAS will only be responsible for the guarantee of the contracted and previously paid services.

The ZK SAS technician may inform the user of a shorter warranty period due to the technical conditions of the equipment.

16. PRIVACY POLICY ZK ., domiciled in Bogotá, Colombia, are responsible for the processing of personal data. According to our personal data processing policies, the mechanisms through which we use them are secure and confidential. We have suppliers that have the appropriate technological means to ensure that they are stored in such a way that unwanted access by third parties is prevented, and in that same order we ensure their confidentiality.

The complete details of this information can be found in our Privacy Policies section.

PHOTOGRAPHS: The photographs of the products may not exactly match those that will be delivered. -

How to contact us: Address: Carrera 11 # 73 – 44 Office 708, Email: Grandes_soluciones@zk.com.co. Telephone: +571 3571740.

17. INTELLECTUAL AND INDUSTRIAL PROPERTY All ZK content, including images, site design, logos, photographs are the intellectual property of ZK, as well as the operation and development of the website, are the intellectual property of ZK.

18. LIABILITY OF ZK . ZK will do everything possible within its capabilities to ensure that the transmission of the Site is uninterrupted and error-free. However, given the nature of the Internet, such conditions cannot be guaranteed. In the same sense, the user 's access to the Account may be occasionally restricted or suspended in order to carry out repairs, maintenance or introduce new Services. ZK will not be liable for losses (i) that were not caused by failure to fulfill its obligations; (ii) lost profits or losses of business opportunities; (iii) any indirect damage.

19. TERMS OF LAW. This agreement will be governed and construed in accordance with the laws of Colombia, without giving effect to any principles of conflicts of law. If any provision of these Terms and Conditions is declared illegal, or is void, or for any reason is inapplicable, it must be interpreted within the framework thereof and in any case will not affect the validity and applicability of the remaining provisions.

20. NOTIFICATIONS Any comment, concern or claim regarding the previous Terms and Conditions, the Privacy Policy, or the execution of any of these, must be notified in writing to ZK at the following address: Carrera 11 # 73 – 44 Office 708 or contact us at +57 1357 1740.

Send us a WhatsApp message