Frequent questions

When purchasing from ZK SAS Who is my real seller?

When you purchase a service or product in our store, ZK SAS is the one who provides, invoices and ships it.

Do you deliver products nationwide?

If we deliver nationwide, ZK SAS has strategic allies in logistics, so that your product reaches its destination.

Do the services offered have national coverage?

The service through the remote or virtual modality is the only one with national coverage, the service(s) in the in-person or home modality are only available in the city of Bogotá.

Do the products and services have a guarantee?

Yes, all products and services have a limited warranty, according to the manufacturer or supplier's policy. For more information go to the product warranty link.

If I require help after purchasing the product or service, does ZK SAS provide support?

Absolutely yes, ZK SAS has a policy of providing support to our clients for a maximum of eight business days after delivery of the product or service, at no additional cost. This accompaniment is subject to terms and conditions. For more information, contact our commercial solutions advisors through the different service channels available for you.

What payment methods can I use?

ZK SAS offers different payment methods, such as: PSE, Credit - Debit Card, cash payment, through the Payu payment gateway.

Can I make payment on delivery?

Yes, you can make payment on delivery for purchases of up to $750,000. Includes the option to collect in Cash, Debit Card or Credit Card (VISA, MasterCard and American Express) Note: card payment is through QR code, which the courier generates from their electronic terminal at the time of delivery.

Do you deliver electronic invoice?

Yes, ZK SAS issues electronic invoice. To do this, you must register your data: Full Name, Identification document and type, email and shipping address. The invoice is issued once the payment is confirmed by the corresponding entity.

Can I request a formal quote for a company?

Of course, you must contact our commercial solutions advisors through the different service channels available for you, who will guide you through the process.

Do you provide repair and replacement parts service?

Yes, ZK SAS has technical personnel for repair service, preventive and corrective maintenance on computers and printers. The client can deliver or send us the equipment to our headquarters in Bogotá. For more information you can contact our commercial solutions advisors through the different service channels available for you.